Archive for March 1st, 2010

PlayStation Network Service Restored

by AlexSix on Mar.01, 2010, under PlayStation Home Universe

 

Posted by Patrick Seybold // Sr. Director, Corporate Communications & Social Media

We are aware that the internal clock functionality in the PS3 units other than the slim model, recognized the year 2010 as a leap year. Having the internal clock date change from February 29 to March 1 (both GMT), we have verified that the symptoms are now resolved and that users are able to use their PS3 normally. 

If the time displayed on the XMB is still incorrect, users are able to adjust time settings manually or via the internet. If we have new information, we will update you through the PlayStation.Blog or PlayStation.com. 

We apologize for any inconvenience this may have caused. 

 

PSN Error Update

Posted on 1 March by Jem Alexander – Social Media Manager, SCEE

As you may be aware, some customers have been unable to connect to the PlayStation Network today. This problem affects the models other than the new slim PS3.

We believe we have identified that this problem is being caused by a bug in the clock functionality incorporated in the system.

Errors include:

  • The date of the PS3 system may be re-set to Jan 1, 2000.
  • When the user tries to sign-in to the PlayStation Network, the following message appears on the screen; “An error has occurred. You have been signed out of PlayStation Network (8001050F)”.
  • When the user tries to launch a game, the following error message appears on the screen and the trophy data may disappear; “Failed to install trophies. Please exit your game.”
  • When the user tries to set the time and date of the system via the Internet, the following message appears on the screen; “The current date and time could not be obtained. (8001050F)”
  • Users are not able to playback certain rental video downloaded from the PlayStation Store before the expiration date.

We hope to resolve this problem within the next 24 hours. In the meantime, if you have a model other than the new slim PS3, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data.

As mentioned above, Please be advised that the new slim PS3 is not affected with this error. We are doing our best to resolve the issue and do apologise for any inconvenience caused.

Posted on 1 March by Jem Alexander – Social Media Manager, SCEE

We are aware that some users are experiencing error code 8001050F and a network connection failure when signing on to PlayStation Network. Those of you with the newer, “slim” PS3s (120GB/250GB) seem to be unaffected.

We are currently working to restore service as a matter of priority and will update with further information as necessary.  We apologise for the inconvenience and appreciate your understanding and continued support.

Keep an eye on our Twitter account, where we’ll be updating you on the situation as often as possible.

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